Effective Communication and Negotiation Skills

Overview

In today’s competitive environment, employees must possess strong communication and negotiation skills to gain an edge in complex deals. These skills are essential for maintaining a sustainable competitive advantage and thriving in a dynamic market. Effective communication and negotiation empower employees to navigate complex discussions, build strong client relationships, resolve conflicts efficiently, and drive overall organizational success and long-term growth.

Organizations can derive significant benefits from effective communication and negotiation skills. Clear communication enhances teamwork, leading to improved collaboration, productivity, and employee satisfaction, while also helping to close deals with external stakeholders. Furthermore, strong negotiation skills enable organizations to secure favorable agreements, resolve conflicts amicably, and build lasting partnerships with clients, suppliers, and other stakeholders. Ultimately, these skills contribute to better teamwork, stronger external relationships, and overall organizational success in today’s competitive market.

This course equips participants with essential communication and negotiation skills to enhance workplace collaboration, customer interaction, and deal-making effectiveness. It covers communication processes, emotional intelligence, personality-based styles, persuasive techniques, negotiation principles, and practical tactics—enabling learners to communicate clearly, influence effectively, and negotiate with confidence in diverse professional settings.

Objective

This course aims to build essential communication and negotiation skills for workplace success by enhancing clarity, adaptability, collaboration, and applying effective strategies to achieve mutually beneficial outcomes in various professional interactions. As a result, upon completing the training program, the trainees will be able to:

  • Understand the fundamental elements and processes of effective communication, including encoding, decoding, emotional intelligence, and overcoming barriers.
  • Apply adaptable communication techniques for diverse personality types and workplace relationships to enhance teamwork, instruction, feedback, and customer interactions.
  • Gain foundational knowledge of negotiation, including key models, personal motivation, negotiation styles, and common challenges.
  • Master the four core principles of effective negotiation to foster collaborative problem-solving and achieve mutually beneficial agreements.
  • Develop practical negotiation strategies and tactics, from preparation to closing, using win-win approaches while avoiding common mistakes and recognizing effective negotiator qualities.

Content

This training program will cover the most important 5 modules below:

  • Module 1: Nature of Communication Skills
  • Module 2: Effective Communication at Work
  • Module 3: Foundations of Negotiation
  • Module 4: The 4 Core Principles of Effective Negotiation
  • Module 5: Negotiation Strategies and Tactics

Who should Attend?

This course will benefit a diverse group of professionals seeking to enhance their communication and negotiation capabilities to create a productive work environment that fosters collaboration and success. Specifically, this course is perfect for:

  • Managers and Leaders
  • Sales and Marketing Professionals
  • Customer Service Professionals
  • Human Resources Personnel
  • Project Managers and Leaders

Trainer's Profile

He is a highly experienced sales professional with over 15 years of leading sales team experience in the industry. He has extensive knowledge and expertise in delivering Professional Selling Skills programs, which indicates that he is a seasoned trainer in the field of sales-related topics.

Fee Charged

The course fee is USD 270.00. It is inclusive of course materials, handouts, meals, refreshments, and certificates of completion but does exclude 10% of VAT amount.

We are offering an early bird registration fee to anyone who registers earlier. Interested participants or companies are encouraged to view the course details and early bird registration deadline. For further details on early bird fee, please find the following:

  • USD 230 (Register before 20 August 2025)
  • USD 250 (Register before 27 August 2025)